Great taste, better timing. Now that you have placed your order, it's our turn to handle the logistics part. Check out the details below:

 

The Jajex Journey (Our Process)

 

We don't like to keep you waiting. We typically process and ship all orders within a quick 1–2 business day window.

• Business Days: Monday through Friday (excluding major holidays).

• Order Tracking: We will email your tracking details the moment your order is dispatched.

 

Domestic & International Shipping

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• Domestic (UK): We ship across the UK, 

• International: We do accept international orders. Once your package crosses the international borders, any further local customs duties or import taxes would be the customer's responsibility.

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Delivery Service by Royal Mail

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We partner with Royal Mail to provide dependable delivery services across the United Kingdom. Their extensive network ensures your order reaches you safely and efficiently.

• Nationwide UK delivery coverage, including most remote locations.

• Tracking details will be shared via email once your order is dispatched.

• Estimated delivery times provided by Royal Mail may vary due to peak seasons, weather, or operational delays.

• Signature-on-delivery services may apply to selected shipments.

• If Royal Mail marks your parcel as “Delivered,” responsibility transfers to the carrier; however, we’re happy to assist with investigations if needed.

• Any delays caused by Royal Mail or external factors are outside our direct control.

For complete delivery standards and service commitments, please refer to Royal Mail’s official terms and conditions.

What to expect:

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Estimated Delivery Time

 

Our range of shipping options will fit your needs.

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2–3 business days

• Overnight Delivery: 1 Business day.

Note: Shipping estimates start from the dispatch date. Please allow a little extra time during busy seasons or extreme weather. Rest assured, we’re doing everything on our end to ensure your package arrives as early as possible.

 

Shipping Charges

 

We keep it 100% transparent—your final shipping total is calculated and shown right before you confirm your order.

Free shipping may be offered during special sales or promotional campaigns.

 

Where is My Package?

 

Your order is officially in the carrier's network once it’s picked up from our HQ. If your tracking confirms delivery but you’re still waiting on the package, follow these steps:

• Check with neighbours or your building manager.

• Wait 24 hours (sometimes carriers mark items as delivered a little early).

• Unable to locate your delivery? Get in touch, and we will coordinate with the delivery team to launch an official investigation.

 

Important Reminders

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• Address Accuracy: Please double-check your shipping address, as the same cannot be modified once your order gets processed.

• High Volume Seasons: During big sales or holiday seasons, processing might take an extra 2–3 days. We appreciate your patience!

 

Order Cancellations

 

Orders can be cancelled before they are shipped.

Orders cannot be cancelled once dispatched, and you can go through our Return & Refund Policy.

 

Damaged Packages

 

If your package arrives damaged:

If your order arrives less than perfect, please let us know within 48 hours. Include clear photos of the damage.

We will investigate and assist you promptly.

 

Need Help?

 

Have shipping questions? We’re here to help!

• Email ID: sales@jajexwears.com

• Support Hours: Monday to Friday: 10:00 – 18:00 GMT Saturday – Sunday: Closed